Product Information
At Commerza, we strive to provide accurate descriptions and images of our products. However, we cannot guarantee that all information is completely accurate or error-free. It is your responsibility to review product details before making a purchase. If you have any questions about a product, please reach out to our customer service team for assistance.
Order Fulfillment
We aim to process and ship your orders promptly. However, delays may occur due to factors beyond our control, such as supply chain issues or shipping carrier delays. We appreciate your understanding and patience in such situations. You will receive a confirmation email with tracking information once your order has shipped.
Returns and Exchanges
Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return or exchange items within a specified period. Please ensure that items are unused and in their original packaging. For detailed return instructions, refer to our Returns Policy on our website.
Customer Responsibilities
As a customer, you are responsible for providing accurate information during the ordering process. This includes your shipping address and contact details. If there are any changes to your order or if you need to update your information, please contact us as soon as possible. We are not liable for any issues arising from incorrect information provided by you.
Account Security
If you create an account with us, you are responsible for maintaining the confidentiality of your account information, including your password. Please notify us immediately if you suspect any unauthorized use of your account. We take account security seriously and will take appropriate measures to protect your information.
Intellectual Property
All content on our website, including text, images, and logos, is the property of Commerza or our partners. You may not use, reproduce, or distribute any content without our express written permission. We value creativity and work hard to provide unique products and content.
Contact Information
If you have any questions or concerns regarding our policies or your order, please do not hesitate to contact us at [email protected]. We are here to help and ensure you have a positive shopping experience with us.