Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. If the item is damaged or defective, please contact us immediately at [email protected]. We reserve the right to refuse returns that do not meet these criteria. Please note that certain items, such as personalized or custom products, may not be eligible for return.
How to Initiate a Return
To start a return, please email us at [email protected] within 30 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. Once we receive your request, we will provide you with further instructions on how to proceed. Please ensure that you keep a copy of your return shipping receipt for your records.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This way, you can ensure that your returned items are safely delivered back to us. If you receive a refund, the cost of return shipping will not be deducted from your refund amount.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method used during the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card provider. If your return is denied, we will inform you of the reasons why.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product without delay. Remember to follow the return process outlined above to ensure a smooth transaction.
International Returns
For our international customers, the return process is similar. Please email us at [email protected] to initiate a return. Be aware that you may be responsible for any customs duties or taxes incurred during the return process. We recommend checking with your local customs office for more information. The same return eligibility criteria apply to international orders as well.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to us at [email protected]. Our customer service team is here to assist you and ensure that your experience with Commerza is a positive one. We appreciate your understanding and cooperation as we work to resolve any issues you may have.